Privacy Policy

The following describes how Stine Consulting, LLC DBA Vela Creative Co. ("Vela Creative Co.," "we," "us" or "our") uses and disseminates information you provide through www.velacreativeco.com and its sub-domains and affiliated sites, as well as Vela Creative Co. pages and accounts on Facebook, LinkedIn, Instagram, and YouTube (the "Sites"). If you ever have questions about this Privacy Policy, please contact us at hello@velacreativeco.com. Please also review our full Terms and Conditions of Use, which also govern your use of the Sites. By using this Site, you are consenting to this Privacy Policy.

COLLECTION OF YOUR PERSONAL INFORMATION

Unless we expressly note otherwise, we do not collect personally identifiable information from users of our Sites. When you visit our Sites, some information about your computer hardware and software is inherently automatically collected, such as your IP address, domain name, browser type, access time and referring website addresses. We typically do not use this information for any purpose, but we may use it to implement improvements, analyze the Sites, and troubleshoot issues. We also utilize this information to monitor and improve services and to ensure that your use of the Sites is in compliance with our Terms of Use. Most of our services do not require any form of registration, allowing you to visit the Sites without telling us who you are. However, some services, such as email opt-ins, may require you to provide Personal Data. You may choose to withhold any Personal Data requested, but it may not be possible for you to gain access to certain parts of the site or content. We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

USE OF THIRD-PARTY TOOLS AND SERVICES

To operate and improve this website and deliver services to you, Vela Creative Co. uses the following third-party tools and service providers. Each of these services may collect, process, or store data independently according to their own privacy policies, which we encourage you to review.

Google Analytics (Google LLC). We use Google Analytics (GA4) to understand how visitors interact with our website. Google Analytics collects information such as your IP address, browser type, geographic location, pages visited, and time spent on the site. This data is used in aggregate to improve site performance and user experience. Google's privacy policy can be reviewed at policies.google.com/privacy.

Meta Pixel (Meta Platforms, Inc.). We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to understand actions taken on our website. This tool may collect information about your device, browser, and activity on our site and associate it with your Meta account if you are logged in. Meta's privacy policy can be reviewed at facebook.com/privacy/policy.

GoHighLevel. We use GoHighLevel as our customer relationship management (CRM) platform. If you submit a contact form, book a call, download a resource, or opt in to email communications through this website, your information, including name, email address, phone number, and any details you provide, is stored and managed within GoHighLevel. This platform facilitates email marketing communications, appointment scheduling, and follow-up. GoHighLevel's privacy policy can be reviewed at gohighlevel.com/privacy-policy.

Zoom Video Communications, Inc. If you schedule a discovery call or consultation through this website, that meeting may be conducted via Zoom. Zoom may collect information such as your name, email address, and meeting data. Zoom's privacy policy can be reviewed at zoom.us/privacy.

WordPress and Divi (Elegant Themes). This website is built on WordPress and uses the Divi theme by Elegant Themes. These platforms may collect basic technical data related to your visit, including browser type and IP address, for site functionality and security purposes.

INFORMATION YOU SUBMIT THROUGH FORMS AND RESOURCES

When you interact with forms or downloadable resources on this website, we collect information you voluntarily provide. This includes your name, email address, phone number, and any project or business details you share. This applies to the following touchpoints:

Contact and Inquiry Forms. When you reach out through our contact or project inquiry form, the information you provide is used to respond to your message, evaluate fit for our services, and follow up as appropriate. This information is stored and managed within GoHighLevel, our CRM platform.

Lead Magnet Downloads. When you request a downloadable resource such as our website audit guide, we collect your name and email address in order to deliver the resource and send relevant follow-up communications. By submitting your information, you are opting in to receive email communications from Vela Creative Co. You may unsubscribe at any time via the link included in every email.

Call Booking. When you schedule a discovery call or consultation through this website, we collect your name, email address, phone number, and any details you provide in the booking form. This information is used solely to prepare for and conduct your call.

All information submitted through these forms is retained in GoHighLevel and subject to their privacy policy. We do not sell or share this information with third parties outside of the service providers listed in this policy. You may request deletion of your information at any time by contacting us at hello@velacreativeco.com.

COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and provide us with information about how visitors use our site. We use the following categories of cookies on this website:

Strictly Necessary Cookies. These cookies are required for the website to function and cannot be disabled. They do not collect personally identifiable information.

Analytics Cookies. We use Google Analytics to collect information about how visitors interact with our site, including pages visited, time on site, and general geographic location. This data is collected in aggregate and used to improve site performance. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

Marketing and Advertising Cookies. We use the Meta Pixel to track visitor actions on our site and measure the effectiveness of our advertising. This may result in relevant Vela Creative Co. ads appearing on Facebook or Instagram based on your visit. You can manage your ad preferences through your Facebook settings at facebook.com/ads/preferences.

How to Control Cookies. Most browsers allow you to refuse or delete cookies through their settings. Doing so may affect the functionality of certain parts of this website. You can also opt out of interest-based advertising from participating companies through the Digital Advertising Alliance at optout.aboutads.info.

INTERNATIONAL PRIVACY LAWS AND YOUR RIGHTS UNDER THE GDPR

If you are visiting the Site from outside the United States, please be aware that you are sending information to the United States where our servers are located. Information you submit may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as your country of residence; however, our collection, storage, and use of your data will at all times continue to be governed by this Privacy Policy. If you are a member of the European Union (EU), you have special rights under the GDPR. Those include the right to object to the processing of your data, the right to portability of your data, the right to erasure, rectification, access, or to seek restrictions to the processing of your personal data. To the extent you provide consent to our processing of your personal data, you have the right to withdraw that consent at any time. You have the right to lodge a complaint with a supervisory authority containing jurisdiction over GDPR related issues. All requests should be sent to hello@velacreativeco.com.

U.S. STATE PRIVACY RIGHTS

Various U.S. states have enacted privacy laws that grant residents certain rights regarding their personal data. While many of these laws apply to businesses above specific data-volume or revenue thresholds, we are committed to honoring reasonable privacy requests from all users regardless of location.

Depending on the state you reside in, you may have some or all of the following rights:

• The right to know what personal information we collect about you and how it is used
• The right to access a copy of your personal information
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information for targeted advertising purposes
• The right to non-discrimination for exercising any of the above rights

We do not sell personal information. We may share data with third-party service providers as described in this policy, including for analytics and advertising purposes. If you wish to opt out of data sharing for targeted advertising, you may do so by adjusting your cookie and ad preferences as described in the Cookies section above.

California Residents. In addition to the rights above, California residents have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). To submit a request, please contact us at hello@velacreativeco.com. We will respond within 45 days.

All Other State Residents. If you are a resident of Colorado, Connecticut, Virginia, Minnesota, Texas, or another state with an applicable privacy law, you may submit a request to exercise your rights by contacting us at hello@velacreativeco.com. We will respond within 45 days of receiving a verified request. To submit any privacy request, please include your name, state of residence, and a description of your request. We may ask you to verify your identity before fulfilling the request.

OUR POLICY WITH MINORS

Our Sites are not intended for individuals under the age of 18. If you are under 18, you may only use the Sites under the supervision of a parent or guardian. we do not collect or maintain information from anyone known to be under the age of 18, and no part of this website is designed to attract anyone under the age of 18. We do not sell products or services intended for purchase by children. If we discover or am otherwise notified that we have received any such information from a child in violation of this policy, we will delete that information.

DATA RETENTION

We only retain Personal Data collected from Users for as long as the User's account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements for a period of 10 years.

USE OF YOUR PERSONAL INFORMATION

If you do choose to provide your personal information, we will not willingly share your information with companies outside our organization, except as described in this Privacy Policy. You may at times receive communications from us related to products and services that we believe might interest you. You will at all times have the option and ability to opt out from receiving these communications via an unsubscribe link included in emails we send to you. We may disclose total aggregated user statistics in order to describe our services to potential partners and for other lawful purposes. We do not give away, sell, rent or lease any users' personally identifiable information to any merchant, advertiser or web publisher. We reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, or in connection with the sale of part or all of Vela Creative Co.'s assets.

LIMITATIONS

By using the Sites you agree that we are not responsible for: (i) any disclosure of your personal information made by you to a third party through your use of the Sites; (ii) any disclosure of your personal information obtained illegally from us; or (iii) any accidental disclosure of your personal information made by us.

POLICY CHANGES

We may modify this Privacy Policy from time to time. Any modifications will be effective immediately when we post them. we will take steps to notify users of any modifications; however, you are responsible for reviewing any modified terms. When we update our Policy, we will note the date of revisions at the top of the Policy. Your continued use of a Site following any changes means you accept and agree to any changes.

YOUR COMMENTS AND CONCERNS

This website is operated by Stine Consulting, LLC DBA Vela Creative Co., Rapid City, South Dakota. All feedback, comments, requests for technical support, and other communications relating to the Sites should be directed to hello@velacreativeco.com.